Services

PC/Laptop Support:
 Remote Assistance
 Specialized Support
 Additional Travel
 After Hours
 Sunday’s & Public Holidays
 Standard Service Rate
 Retainer Fee (<10 PC’s) Service Level Agreement
 Retainer Fee (>10 <25) Service Level Agreement
 Retainer Fee (>25) Service Level Agreement
 Delivery – (No Service) Invoices Less than R3000,00
 Delivery with Service Invoices Less than R3000,00
 All Invoices > R3000,00 Within 25KM
 Operating System Re-install
 Operating System Re-install – With Backup
 HDD Format and Re-Install without backup
 HDD Format and Re-Install with backup
 Additional Application Installation (Anti-Virus, Office, etc…)
 Backup Only – Up To 500GB
 Backup Only – Up To 1 TB
 Backup Only – Up To 2 TB
 Backup Only – Greater than 2TB
 Diagnostics
 Virus Removals
 Registry Clean
 Security Updates
 E-Set Antivirus (Including Installation)
 New Computer Setups
 User Configurations – Desktops Only
 User Configurations – Servers Only – Active Directory

Server Support:
 Antivirus System Check-up
 Server Backup System (Small)
 Server Backup System (Medium)
 Server Backup System (Large)
 Security Updates
 Server Monitor Software
 Latest Server Software Upgrades

Network Support:
 Network Troubleshooting
 Connectivity Issues (WIFI)
 Per Point – boots and RJ45 Included
 Cable per meter
 Call Out Fee
 Travelling <25Km
 Travelling >25Km
 Third Party Repairs

Hardware Support:
 New HDD
 Keyboards
 Mouse
 Hardware Upgrades
 Ram Upgrades
 Peripherals
 Power Supply Replacements
 Screen Replacements – Including Laptops / Tablets / Smartphones

Software Support:
 Microsoft Office Packages
 Microsoft Server Packages (Excluding CALS)
 Microsoft Windows Packages
 Microsoft SQL Packages (Excluding CALS)
 Microsoft Office 3650
 Program Licensing Support – Microsoft Audits

Printer Support
 New Printer Setup
 Cartridges
 Printer Troubleshooting
 Printer Repairs

Website Design and Support:
 Website Design 3 – 4 Pages
 Website Design 5 – 9 Pages
 Website Design 10 – 15 Pages
 Hosting